Frequently Asked Questions:
  • What types of issues or concerns do your clinicians address?

Our therapists are trained to address a wide range of mental health issues, including but not limited to anxiety, depression, stress management, relationship and family difficulties, personal growth, and life transitions.

  • How do I schedule an appointment?

To schedule an appointment, reach out to our office by giving us a call, or sending an email. Our dedicated intake coordinator will be there to assist you. She will help connect you with the right therapist who you schedule with directly.

  • What can I expect during my first session?

During your first session, your therapist will work to understand your concerns, gather relevant information, and collaboratively develop a treatment plan for addressing your needs. It’s a time for you to share your story and for your therapist to get to know you.

  • Do you offer virtual or telehealth appointments?

Yes, we offer state wide virtual appointments and in-person appointments at our Los Gatos, CA location.

  • How long is a typical therapy session?

Therapy sessions typically last 50 minutes. However, the duration may vary based on your specific needs and the type of therapy being provided.

  • Is therapy affordable? 

We do everything we can to make therapy affordable. Our fees vary based on the type of service and the therapist you are working with. In addition, we have associate therapists that work on a sliding scale or at a reduced rate. Please contact our intake coordinator for more information related to fees and therapists.

  • Can I use my insurance? 

Yes! We are out of network for most commercial insurances, however if you have a PPO or Open Access plan, we can submit claims to your insurance on your behalf. Depending on your deductible and insurance plan, you will typically see 60%-80% of the fee back in reimbursements. We can also provide super bills if you prefer to submit directly with your insurance provider.

In addition, we have a dedicated billing coordinator that can review your insurance information and provide information about your insurance deductible and reimbursement rates.

We are in network for Medicare insurance and most Medicare Replacement Plans. Please contact our billing coordinator to discuss your particular insurance questions.

  • How often should I attend therapy sessions?

The frequency of therapy sessions depends on your individual needs and treatment plan. Your Therapist will discuss a recommended schedule with you based on your goals, progress, and lifestyle. Traditionally, therapy begins with once a week sessions.

  • Is therapy confidential?

Yes! Your privacy is our top priority. Conversations with your therapist are confidential, with some legal and ethical exceptions, which will be explained during your intake session.

  • Can I switch Clinicians if it’s not a good fit?

Of course! If for any reason you feel that a different therapist may be a better fit for you, we can discuss options for transitioning to another clinician within our practice. The working relationship with your therapist is the key to successful treatment outcomes.

Tiny Whale in Whale room | Wellspring Psychology
  • How long does therapy typically last?

The duration of therapy varies based on individual needs and goals. Some clients may find relief and achieve their goals in a relatively short time, while others may choose to engage in longer-term therapy for ongoing support.

  • Do you offer services for children and adolescents?

We do! Our clinicians are trained to work with individuals across the lifespan, including children, adolescents, adults, and seniors.

  • How do I know if therapy is right for me?

Deciding to start therapy is a personal choice. If you’re experiencing challenges, feeling overwhelmed, or seeking personal growth, therapy could be beneficial. Our therapist can discuss your specific concerns during your Intake appointment.

  • Can I bring someone with me to my sessions?

In most cases, sessions are one-on-one. However, exceptions can be discussed with your therapist if having a support person present would be helpful for your comfort and well-being.

  • Are your clinicians specialized in certain areas or therapeutic approaches?

Our therapists have diverse backgrounds and specialties. Some may specialize in areas such as cognitive-behavioral therapy, mindfulness, EMDR, trauma, or family therapy. You can discuss your preferences with our intake coordinator to be matched with a therapist who aligns with your needs. We also highly recommend you read our team bios for more insight.

  • What happens if I need urgent support between sessions?

We prioritize your well-being. If you require urgent support, please contact emergency services like 911 or the crisis helplines that you can find in our resource document. Additionally, you can discuss strategies for managing crises and emergencies during your sessions.

  • How do I cancel or reschedule an appointment?

If you need to cancel or reschedule an appointment, please contact your therapist as soon as possible. We appreciate a 48-hour advance notice.

  • Can I start therapy even if I don’t have a specific problem but just want to talk to someone?

Absolutely! Therapy is not only for addressing specific issues; it can also be a valuable space for personal growth, self-discovery, and exploring life challenges.

  • Do you offer group therapy sessions?

Group therapy is not currently a standard offering, but please inquire about any upcoming or specialized group therapy sessions that may be available later on.

  • How can I provide feedback or share suggestions about my experience with Wellspring Psychology?

We value and appreciate your feedback, as it plays a crucial role in enhancing our services. Kindly consider sharing your experience by leaving a testimonial on our Google page or Yelp. You are also welcome to leave feedback with your therapist directly or our intake coordinator.

little fox in fox room | Wellspring Psychology