Getting Started

Are you currently accepting new clients?

Yes! Availability varies by clinician. Our intake coordinators are happy to learn more about what you’re looking for and help connect you with a clinician whose experience, availability, and approach may be a good fit for your needs.

How do I schedule an appointment?

Getting started is simple! You can contact our office by phone or email to connect with one of our intake coordinators.

We’ll learn a little about what you’re looking for, discuss preferences such as in-person or telehealth appointments, review availability and fees, and help connect you with a clinician who may be a good fit.

Can I request a specific therapist?

Absolutely! If you have a particular therapist in mind, let our intake team know. We’ll confirm their current availability and help you with the next steps. If your preferred therapist is not currently available, we can discuss joining their waitlist or help you explore other clinicians who may be a good fit.

What paperwork do I need to complete before my first session?

Once you’re connected with a Wellspring clinician, we’ll create your client portal and send you the required new-client paperwork. This includes important information about your care, practice policies, and consent for treatment. We ask that all required paperwork be completed before your first session.

What can I expect during my first session?

Your first session is an opportunity for you and your therapist to begin getting to know one another. Your therapist may ask about what brought you to therapy, your history, current concerns, and what you hope to gain from your time together.

You don’t need to have everything figured out before you begin. Your therapist will work collaboratively with you to identify goals and determine what ongoing treatment may look like.

Do you offer virtual or telehealth appointments?

Yes! We offer both in-person and telehealth therapy.

Our office is located in Los Gatos, California, and telehealth appointments are available to clients located in California.

Fees & Insurance

How much does therapy cost?

We understand that cost is an important part of choosing a therapist, and our intake coordinators are happy to review current fees and available options with you before scheduling.

Is Wellspring in-network with insurance?

Wellspring Psychology is out-of-network with most commercial insurance plans and in-network with traditional Medicare.

If you have a PPO or Open Access plan with out-of-network benefits, you may still be eligible for reimbursement for a portion of your therapy costs. Your reimbursement will depend on your specific plan, deductible, and out-of-network benefits.

Why does Wellspring work out-of-network with most insurance plans?

Working out-of-network gives our clinicians greater flexibility to provide care based on each client’s individual needs, while giving you more choice in finding a therapist based on their experience, specialty, therapeutic approach, and personal fit.

Our goal is for your care to be guided by what is clinically appropriate for you and your goals, rather than insurance coverage alone.

Will Wellspring submit claims to my insurance?

Yes. If you have eligible out-of-network benefits, we may be able to submit claims directly to your insurance company on your behalf, making the reimbursement process a little easier.

If you prefer to submit claims yourself, we can also provide a superbill for you to send to your insurance provider.

How much will my insurance reimburse me?

Reimbursement varies by insurance plan. Your deductible, coinsurance, out-of-network benefits, and the terms of your individual policy can all affect what your insurance company reimburses.

Because every plan is different, we recommend confirming your out-of-network mental health benefits with your insurance provider. Our billing team can also help you better understand your benefits and expected costs before getting started.

Does Wellspring accept Medicare?

Yes. Wellspring is in-network with traditional Medicare.

Coverage for Medicare Advantage and other Medicare replacement plans can vary, so we recommend speaking with our billing specialist before scheduling to make sure we understand your specific coverage.

What if I’m not sure what type of insurance plan I have?

That’s okay—insurance can be confusing. Reach out to our team and we’ll help you figure out the next step. We can help you understand whether your plan may include out-of-network benefits and connect you with our billing specialist when needed.

Finding the Right Therapist

What types of concerns do your clinicians work with?

Our clinicians support clients through many different seasons of life. Areas of focus vary by clinician and may include anxiety, depression, stress, relationships, family concerns, grief, trauma, ADHD, work or school stress, life transitions, personal growth, and more.

Because every therapist brings different experience, specialties, and approaches to their work, our intake team can help you explore which clinician may be the best fit for your needs.

Do you work with children and adolescents?

Yes! Wellspring provides therapy across the lifespan, with clinicians who work with children, adolescents, adults, couples, families, and older adults.

Not every clinician works with every age group, so our intake team can help connect you with someone whose experience aligns with what you’re looking for.

Do your clinicians specialize in different areas or therapeutic approaches?

Yes! Our clinicians bring a wide range of backgrounds, specialties, and therapeutic approaches to Wellspring. Depending on the clinician, approaches may include CBT, DBT, EMDR, psychodynamic therapy, mindfulness-based approaches, family or couples therapy, trauma-informed care, and more.

We encourage you to read our clinician bios to learn more about each therapist’s areas of focus and approach. Our intake coordinators can also help guide you toward clinicians who may align with your needs and preferences.

What if my therapist doesn’t feel like the right fit?

Finding the right therapeutic relationship matters. Sometimes a therapist may be wonderful at what they do but simply not feel like the right match for you, and that’s okay.

If you would like to explore another clinician, you can speak with your therapist or reach out to our intake team. We’re happy to help you explore other options within Wellspring when available.

About Therapy

How do I know if therapy is right for me?

You don’t need to be in crisis or have a specific diagnosis to benefit from therapy. People seek therapy for many reasons—from navigating anxiety, relationships, grief, or major life changes to wanting a space for reflection, personal growth, and a deeper understanding of themselves.

Therapy can also be helpful even when there isn’t one specific problem you need to address. If you’re unsure where to begin, our intake team can help you explore your options.

How often will I attend therapy?

The frequency of therapy depends on your individual needs, goals, and treatment plan. Many clients begin with weekly sessions, but your therapist will discuss what frequency is clinically appropriate for you. This may change over time as your needs and goals evolve.

How long does therapy typically last?

There is no one-size-fits-all timeline for therapy. Some clients come to therapy to work through a specific concern for a shorter period of time, while others find value in longer-term work.

At Wellspring, we value the relationships that develop between clients and therapists and recognize that meaningful growth can happen over time. You and your therapist can regularly discuss your goals, progress, and what length of treatment makes sense for you.

How long is a typical therapy session?

Individual therapy sessions are typically around 50 minutes unless otherwise discussed with your therapist. Session length may vary depending on the service, clinician, and your individual treatment needs.

Is therapy confidential?

Yes. Protecting your privacy is an important part of the therapeutic relationship. Information shared in therapy is generally confidential, with certain legal and ethical exceptions. Your therapist will review confidentiality and its limits with you as part of the intake process.

Can I bring someone with me to my session?

Therapy sessions are generally held between you and your therapist. If you feel having a support person present would be helpful, please discuss this with your therapist ahead of time so they can determine what is appropriate for your treatment and privacy.

Appointments & Practice Policies

How do I cancel or reschedule an appointment?

If you need to cancel or reschedule, please contact your therapist directly as soon as possible. Wellspring requires at least 48 hours’ notice for all cancellations or schedule changes. Appointments canceled or rescheduled with less than 48 hours’ notice are subject to the full session fee.

What should I do if I need immediate or urgent support?

Wellspring Psychology is an outpatient practice and is not an emergency or crisis service.

If you are experiencing a life-threatening emergency or need immediate assistance, call 911 or go to your nearest emergency room.

For 24/7 crisis support, you can call or text 988 to reach the Suicide & Crisis Lifeline.

You can also talk with your therapist about creating a plan for managing difficult moments or knowing where to turn for additional support between sessions.

Groups & Staying Connected

Does Wellspring offer group therapy?

Yes! Wellspring offers groups throughout the year based on the needs and interests of our community.

Visit our Group Therapy page to see our current offerings. You can also subscribe to the Wellspring newsletter to hear about new groups, practice updates, and other resources as they become available.

How can I share feedback about my experience with Wellspring Psychology?

We always appreciate hearing about your experience. If you have feedback, questions, or suggestions, you are welcome to speak directly with your therapist or contact our administrative team.

If you would like to share your experience publicly, you may also leave a review on our Google page. Your feedback helps us continue to grow and better serve our community.